FREQUENTLY ASKED QUESTIONS
How long is shipping and processing?
Orders are typically processed and shipped within 3-5 business days.
If you are urgent, please send us a message and let us know how urgent the situation is, we can try to ship it earlier.
(Products purchased with the Finished option must wait at least 2 days in varnished condition.)
Do you ship overseas?
Yes, we ship all over the world!
We offer free shipping to regions such as the USA, Europe, Canada, and the UK. For customers who are further away, such as Australia and New Zealand, we reflect the price difference during the order.
How long will it take to get my orders?
Production is completed and ready for shipping within 3-5 business days. Delivery is usually made within 3-5 business days for USA, 2-5 business days for Europe. We use the FedEx Express air shipping option for fast delivery.
Customs/ Duties International Information
We produce and ship all products ourselves in our workshop in Turkiye.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
What is your return policy?
Returns & Exchanges are accepted within 30 days.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Are the stands heavy?
We do our best to make them light and durable. We make sure they are as light as possible to meet our customers' portability needs. Many of our customers carry their stands with their suitcases on planes.
For this feature, we use high-quality plywood that is thin but provides higher strength, and we shape our designs with an engineering vision that complies with static rules.
If you still have a specific model weight that you would like to ask, please contact us.
What is the difference between unfinished and finished options?
We apply transparent varnish. The product is visually the same. It is more resistant to water and moisture thanks to the transparent varnish. However, if you are thinking of painting it, we recommend that you order unfinished.
We are using marine glued plywood. It is already more resistant to water and moisture than normal plywood, but it becomes even more durable thanks to the varnish. Even if it is finished, it should be protected from water and moisture as much as possible.
Can I paint the shelves?
We cannot provide painting service, but you can paint it as you wish. After painting, the assembly gaps may narrow. For this, you may need to sand the assembly gaps.
If you are going to paint, we recommend that you buy the unfinished version. It is both cheaper and can be painted more easily since it does not have varnish.
Does the carrying case that comes with the display only fit that one particular display?
The bags are sewn specifically for the models. A little space is left for the models to fit comfortably, but it is not possible to fit two stands into each bag.
The bags are made of water-resistant material, but if exposed to water for a long time, they will leak water. We use a more expensive fabric than fabrics that are not directly waterproof because it also allows the moisture inside to escape and keeps the wood healthy.
Is it wind resistant?
When designing products, We consider their resistance to wind. Thanks to its slightly hollow structure, which is required by the assembly structure, it can absorb the lateral loads on it by slightly vibrating.
What is the weight capacity on one of the shelves?
The material we use is high strength plywood. Each of the concrete pots in the product images weighs 1 kg, and even when we put them through much heavier tests, there is no problem on the shelves. If you still have a specific weight you want to ask, you can contact us.
Do I need tools for assembly?
No, you won't need any additional tools for assembly.
What do Woodernist do for sustainability?
Our founding decision was directly related to this. Instead of disposable cardboard and plastic stands, we had to make continuously usable and aesthetic products. When making our designs, we sought the condition that the materials we used should not harm nature in the production stages and should be produced sustainably.
We take care to use materials that are both harmless to human and natural health and durable. In addition to its solid structure, the plywood we use has certificates from authorized institutions in Europe and America for being environmentally friendly.
Any question?
You can contact us through our contact page! We will be happy to assist you.
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